Frequently Asked Questions
Find answers to common questions about using Dark Matter Market.
Go to the market page, and find what you want to buy.
Read the description, vendor's terms and conditions and refund policy (if they exist) CAREFULLY.
If everything suits your needs, select the shipping option (for physical products), payment type and then click "Place order."
On the next page you need to the enable confirmation check box. If you are ordering a physical item, you need to encrypt your shipping address with the vendor's PGP key.
If you forget to encrypt it yourself, the market will do it automatically, however, it is considered best practice to manually encrypt it yourself and not rely on the market's encryption.
You'll be redirected to new order page where you can see the XMR deposit address.
Click Signature button and verify the signature matches the market's. If the signature is not valid or PGP key does not match the market's, DO NOT PAY THE ORDER INVOICE. OPEN A TICKET.
If the signature is valid, send XMR to the deposit address. When the transaction gets 2 confirmations, the order will change to "paid."
After that point, you are done with your side of things and now its up to the vendor to handle your order. Please patiently wait for the vendor to confirm your order and then mark it shipped.
Don't forget about your order, though. Once you receive your item, make sure to log back into the market and finalize your order and review the product and rate the vendor. Its not considerate to
let orders auto finalize and its your responsibility as a buyer to finalize your orders in a timely manner. You will gain EXP points with every timely finalized order and every review.
It means that you're on phishing website. Looks like you found link to the market on some bad place where bad people share phishing links. When you're on phishing link the market looks exactly the same, only 1 difference - all deposit addresses replaced with phishing one.
But they can't fake PGP signature.
First, don't send money if signature is not valid. Second scroll page down and you'll see the footer with links to services where you can find trusted link to the market.
daunt.link is very easy to remember and works stable, you always can find link there.
When you on right mirror, don't forget to change your password, because probably phishers know it already.
darkmatter.market is a phishing website, it has no connection with Dark Matter Marketplace.
If your order is an Escrow or Multisig transaction, you can go to your order page and click "Raise Dispute." This freezes the auto finalization timer and brings the order into a dispute system which will let you engage with the vendor to solve the issue. It will also alert our staff members to review your order. In general, we encourage buyers and vendors to come to a resolution on disputes independently. Market staff, however, will be monitoring each and every dispute and so if a resolution cannot be made, you only need to ask for help from market staff.
If your order was an FE order, you should still contact the vendor and attempt to find a resolution. Vendors that have FE earned that privilige by being historically trustworthy and reliable sellers and so they should be able to help you. If you are not able to reach a resolution with the vendor, you can open a support ticket and mention your situation to the staff.
If your order was an escrow/multisig order that already finalized, you can attempt to speak with the vendor and/or talk with staff. That said, we cannot guarantee a resolution on orders that you have allowed to finalize.
Some vendors don't like disputes because they think it can hurt their statistics. This is not the case on Dark Matter Market. if you can find a solution without market staff action, the dispute won't be shown the on vendor's or your profile page. As such, nothing intrinsically bad happens when you raise a dispute.
Unfortunately, some buyers don't finalize their orders even after receiving them but vendors do need to get their money, so each order has a time-clock until it automatically finalizes.
Digital orders have a 2 day auto finalization timer and physical orders have a 14 day timer.
When an order get finalized, the vendor gets the and the market can't refund it anymore. This is why it is very important to ensure your order is not finalized until you receive and verify your product.
We have integrated the API of a third party crypto exchange service so that when a buyer chooses to pay with bitcoin, he is provided a BTC payment address which belongs to that service. The buyer pays that BTC address which is then exchanged for XMR that is sent to our escrow wallet for that order. Once the XMR is received, the order is fulfilled.
Is this safe? I thought bitcoin wasn't anonymous.
The safest option is using Monero, however, we have no authentification process so your sending bitcoin address won't be connected to anything related to us in the event of any blockchain analysis.
Can you guarantee the safety of my funds?
No. We are only providing a convenient method of exchanging your coins to make a purchase, through a third party service. If that third party service decides to scam, then your coins will be lost. This is why we have a maximum allowance per exchanged transaction to mitigate potential losses in the event of such an issue. We can only guarantee the safety of XMR as that solely flows through our escrow wallets, this is a "use at your own risk" service, however, we can assure you that we have worked to integrate the exchange with a reputable
provider.
What if I send money but it never gets credited/gets lost?
We have PGP proof of each address and each exchange. If you send a payment and it gets lost, we can provide you PGP proof of your deposit and directions to contact support of the exchange service to locate your funds.
Is there a minimum or maximum amount that can be sent?
Bitcoin: 0.01 - 0.25 BTC
Litecoin: 0.5 - 125 LTC
ZCash: 0.5 - 300 ZEC
How long does this take? Will confirming my order take longer?
It could take slightly longer to confirm your order, but not by much. Please keep in mind that there is an extra step in this process so dont panic if your order is not immediately confirmed.
Why service fee is so high?
We don't set up service fee, it's calculated from exchange service rate. Sometimes it can be incredible high. We don't provide exchange is service fee is higher than 50%. Everything less is up to you, you need to pay attention if you don't want to pay too much.
First you need to verify that you sent money to the correct deposit address. Open your monero wallet app and find data of deposit transaction. You need to know:
- TransactionID
- Deposit address
- Secret viewkey
When you have everything go to https://moneroexplorer.org/
Paste TxID in input and click Search.
On next page scroll down to Decode outputs/Prove sending.
Paste Deposit address and secret viewkey, click Decode outputs.
If you used correct data you'll see page with deposit address and XMR amount.
Compare that deposit address is the same as in the order. If it's different, you sent money to wrong address.
If you did everything right then go to Lost Deposit to do manual confirmation.
You need to put there Order ID, PGP Signature you saved before transfer money, TxID, Deposit Address and Secret viewkey. If everything is valid, your deposit will be confirmed soon.
If it doesn't happen within 6 hours you should text the support. Please give the staff PGP proof of the order, - TxID, deposit address and secret viewkey. Without any of that the support won't be able to help you.
We recommend 2 main points on staying safe:
- Never make any payments outside of the market. It's big risk to lose your money without getting your product and we cannot help you.
- Always encrypt your personal data with vendor's PGP key.
If vendor offers you a big discount if you pay directly off of the market, then you should be skeptical. There is no reason for a vendor to do that unless they are just trying to steal your money, no matter what excuse they tell you.
If a vendor you never ordered from offers you to communicate in wickr, jabber or other messenger, you should also be cautious. If you decide to engage,you need to be sure you always use tor network to connect to any messenger account.
Otherwise your IP address will be in server's logs. Public VPN services are not good enough, they can say they don't save logs but it could be a lie. For fast communication, its better set up your XMPP on your account page and you'll
receive messages on market and can reply right in your jabber app. You still need to connect to your jabber account via tor network.
Dark Matter is the first (and only) market to ever offer 2/3 XMR MultiSig. This is an extremely secure and anonymous method of conducting payments. Perhaps you have heard of Bitcoin MultiSig in the past. XMR MultiSig is a similar concept but more complicated. While the learning curve is steeper, the payoff is that it is, by far, the most secure and anonymous way to order items on the darkweb.
We have a detailed tutorial and course on Monero Multisig, please follow the links below: